EsoCalm™ | No more throat-clearing and voice loss: soothing relief from week 3, liquid formula

Shipping and Delivery Policy

Last updated: June 2026

At Esovix, we work hard to deliver your order promptly and with full transparency. This policy explains how our shipping process works, what you can expect, and how we handle any problems that may arise.

1. Countries We Ship To

We currently deliver throughout the United Kingdom (England, Wales, Scotland, and Northern Ireland). For any request to ship elsewhere, please contact us at esodrops@gmail.com.

2. Shipping Process

Our products are dispatched from our international logistics partners. This allows us to offer a wide range of products at accessible prices, but it does mean delivery times are longer than purely domestic shipping. We always communicate transparently about expected delivery windows before you place your order.

3. Processing Time

Once your order has been validated, processing (preparation and handover to the carrier) generally takes 2 to 5 working days (Monday to Friday, excluding bank holidays). During peak periods (sales, end-of-year holidays, product launches), processing may take up to 7 working days.

Your payment is fully charged only at the moment your parcel is handed over to the carrier, unless your payment provider indicates otherwise.

4. Delivery Times

After processing, transport to your address generally takes:

Destination

Estimated transit time (working days)

United Kingdom

8 to 20 working days

Total estimated time (processing + transit): 8 to 25 working days from order validation.

These estimates are based on our recent delivery data. They may occasionally be exceeded due to external factors: carrier delays, customs checks, bank holidays, weather conditions, or exceptional periods of high demand. We are not responsible for such events, which fall outside our control.

5. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on the value of your order and your delivery address. The exact amount is shown clearly before you confirm your payment.

Free shipping may be offered occasionally (promotions) or above a minimum order value as displayed on the Site.

6. Order Tracking

As soon as your order ships, you will receive an email containing:

• Your tracking number

• A direct link to track your parcel

• An updated estimated delivery date

You will also receive:

• An order confirmation email at the time of purchase

• A mid-journey email if delivery takes longer than expected

• A delivery confirmation email once your parcel has been delivered

If your tracking number does not update for several days, do not worry: international parcels pass through multiple logistics hubs and tracking status can remain quiet for 3 to 7 days between updates. This is normal and does not mean your parcel is lost.

7. Changing Your Delivery Address

If you need to change your delivery address after placing your order, please contact us immediately at esodrops@gmail.com:

• Before processing: we will update the address at no charge.

• After dispatch: changes depend on the carrier. Some allow rerouting for a fee, which we can coordinate with you.

• After delivery to the original address: no further changes are possible.

For orders paid via PayPal, please be aware that significant address changes may affect your Buyer Protection coverage — we will let you know if that applies.

8. Multiple Parcel Deliveries

If your order contains several items, they may be shipped in separate parcels and arrive on different dates. You will receive a separate tracking number for each parcel. This does not incur any additional cost for you.

9. Delivery Problems

9.1. Late Delivery

If your order has not arrived after 25 working days from dispatch, please contact us at esodrops@gmail.com. We will open an enquiry with the carrier within 48 hours.

We consider a parcel lost when tracking shows no movement for 30 consecutive calendar days (standard for international shipments). In that case, we will issue a full refund or send a free replacement, at your choice.

9.2. Parcel Marked as Delivered but Not Received

If your tracking shows "delivered" but you have not received your parcel, please follow these steps:

1. Check with neighbours, your building reception, or any safe place where deliveries might have been left

2. Check your post box and any local collection points (e.g., post offices, parcel lockers)

3. Contact the carrier with your tracking number

4. If unresolved, contact us: we will open a formal enquiry with the carrier and, where appropriate, issue a refund or replacement

Under the Consumer Rights Act 2015, the risk of loss during transit remains with us until your order is actually delivered to you or to a person you have nominated to receive it (other than a carrier you have yourself chosen).

9.3. Failed Delivery Attempt

If the carrier cannot deliver (absence, incomplete address), your parcel is generally taken to a collection point or returned to a depot. You typically have 7 to 15 days to collect it or arrange redelivery.

If the parcel is returned to us because it was not collected in time, redelivery may incur additional shipping fees.

10. Complaints and Contact

For any question or problem regarding your delivery, please contact us at esodrops@gmail.com. We aim to respond within 48 working hours.

11. Seller Details

Esovix

Email: esodrops@gmail.com

RETURNS AND REFUND POLICY

Last updated: June 2026

At Esovix, we want you to be fully satisfied with your purchase. This policy explains your rights, our commitments, and how to make a return.

1. Statutory Right to Cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period during which you may cancel your purchase without giving any reason.

How to exercise this right:

The 14-day period begins the day after you receive your order. To cancel, simply notify us by a clear statement, sent by email to esodrops@gmail.com, before the 14 days expire. You may use the model cancellation form at the end of this policy, but you are not required to do so.

After notifying us of your cancellation, you have a further 14 days to return the goods to us.

During the cooling-off period, you may:

Handle and inspect the goods as you would in a shop, in order to establish their nature, characteristics, and proper functioning. Your right to cancel does not depend on the goods being in strictly unused condition, provided you have not handled them beyond what is necessary for this examination.

2. Extended Commercial Return Period (30 days)

In addition to your statutory 14-day right, and as a purely commercial gesture, we offer an extended return period bringing the total to 30 days from receipt of your order.

To qualify for this extension (days 15 to 30), the product must be:

• In its original condition, unused;

• In its original packaging, with all tags attached;

• Accompanied by proof of purchase.

This extension is a commercial goodwill measure that supplements — but does not replace — your statutory rights.

3. Faulty, Damaged, or Misdescribed Goods (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, all goods we supply must be of satisfactory quality, fit for purpose, and as described.

Short-term right to reject (first 30 days):

If your goods turn out to be faulty, not as described, or unfit for purpose, you have 30 days from delivery to reject them and receive a full refund. You are not required to accept a repair or replacement during this period if you do not wish to.

After 30 days but within 6 months:

You may request one repair or replacement. If that repair or replacement fails, or is not possible, you are entitled to a price reduction or to reject the goods and receive a refund. During this 6-month period, any fault is presumed to have been present at the time of delivery unless we can demonstrate otherwise.

After 6 months (up to 6 years):

You may still bring a claim if you can show that the fault was present at the time of delivery. The 6-year limitation period applies in England, Wales, and Northern Ireland (5 years in Scotland).

How to report a fault:

Please contact us at esodrops@gmail.com as soon as possible after discovering the issue, ideally with photos of the product and packaging. This helps us resolve matters quickly. Prompt notification is a courtesy we appreciate — it does not affect your statutory rights, which apply throughout the periods set out above.

4. How to Initiate a Return

Contact us at esodrops@gmail.com with your order number and, where possible, the reason for the return. We will then send you:

• Full instructions for returning the goods;

• A return label, depending on the type of product and the reason for return.

Return address:

[Note urgente — voir mes commentaires en bas. Adresse de retour UK à organiser séparément. Pour l'instant, placeholder :]

Esovix — Returns [UK Return Address to be added — see notes at end of document]

We strongly recommend using a tracked delivery service and keeping your proof of postage. Without tracking, we cannot guarantee processing of your return if the parcel is lost in transit.

Important: Returns sent without prior notification cannot be processed.

5. Return Costs

• Our error (damaged goods, wrong item, faulty product, item not as described): we cover the full cost of return and provide a prepaid return label.

• Cancellation within the 14-day cooling-off period (no reason given): you bear the cost of return, unless agreed otherwise. You may choose your own delivery method or use a prepaid label we provide, in which case its cost will be deducted from your refund.

• Extended commercial period (days 15 to 30): you bear the cost of return.

6. Product Reactions and Individual Results

As with any food supplement or ingestible product, individual responses can vary from one person to another. Results may vary from one individual to another.

If you experience any adverse reaction or side effect, please stop using the product immediately and contact us at esodrops@gmail.com. We will offer you a suitable solution (refund or exchange), even if the product has been opened.

7. Non-Returnable Items

In accordance with the Consumer Contracts Regulations 2013, certain products are excluded from the right to cancel:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, once they have been unsealed after delivery (for example, supplements and consumable health products whose original seal has been broken);

• Personalised or made-to-order items;

• Perishable goods (food, flowers, plants);

• Gift cards and downloaded digital content;

• Hazardous substances, flammable liquids, or gases.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

8. Exchanges

The quickest way to exchange an item is to:

1. Return the current item via the standard procedure;

2. Place a new order for the item you would like instead.

This ensures the replacement item is still in stock.

9. Refunds

Once your cancellation has been notified, we will issue your refund within 14 calendar days at the latest. We reserve the right to withhold the refund until we receive the returned goods, or until you provide proof that you have sent them back — whichever is the earlier.

Refunds will be issued to the original payment method used for the order, unless agreed otherwise.

If more than 14 calendar days have passed since your notification of cancellation and you have not yet received your refund, please contact us at esodrops@gmail.com.

10. Complaints and Dispute Resolution

We aim to resolve any complaint directly and amicably. If you are not satisfied with your purchase or have a concern, please contact us first at esodrops@gmail.com — we are committed to responding promptly and finding a fair solution.

If we are unable to resolve a dispute directly, you may seek free, impartial advice from the Citizens Advice consumer service:

• Website: https://www.citizensadvice.org.uk/consumer

• Phone (England and Wales): 0808 223 1133

• Phone (Scotland): 0808 164 6000

You may also pursue your claim through the small claims track of the County Court (or the Sheriff Court in Scotland) as a final option.

Please note that we are not currently signed up to any specific Alternative Dispute Resolution (ADR) scheme.

11. Seller Identity

Company: Esovix

Email: esodrops@gmail.com

Annex: Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To Esovix, [UK return address], esodrops@gmail.com:

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []:

• Ordered on [] / received on []:

• Order number:

• Name of consumer(s):

• Address of consumer(s):

• Date:

• Signature of consumer(s) (only if this form is notified on paper)

[] Delete as appropriate.*

TERMS OF SERVICE

Last updated: June 2026

These Terms of Service ("Terms") govern your access to and use of the website esovix.com (the "Site"), as well as any order of products placed through this Site.

The Site is operated by Esovix ("Esovix", "we", "us", "our").

By placing an order, you accept these Terms in full. Please read them carefully before completing your purchase.

Article 1 — Use of the Site and Eligibility

You declare that you are at least 18 years old and have the legal capacity to enter into a contract. If you are a minor, you must obtain prior consent from a parent or legal guardian.

Use of the Site is subject to these Terms. You agree to use the Site and our products in accordance with applicable law and for their intended purposes. Any violation may result in suspension of your access.

Article 2 — Hosting and Platform

Our online shop is hosted by Shopify Inc., which provides us with the e-commerce platform enabling us to sell our products.

Article 3 — Products and Prices

Product descriptions. We make every effort to describe our products accurately (composition, dimensions, photographs). Under UK consumer law, these descriptions form part of our offer and bind us. Slight variations in colour display may occur depending on screen settings.

Prices. Prices are shown in pounds sterling (GBP), inclusive of any applicable VAT, exclusive of delivery costs. Delivery costs are shown separately before checkout.

We reserve the right to change prices at any time. Any price change applies only to future orders; orders already validated are fulfilled at the price in effect at the time of validation.

Availability. Our products are offered subject to availability. If a product becomes unavailable after your order is validated, we will inform you promptly and refund in full the sums paid for that product.

Article 4 — Orders and Formation of Contract

Order process:

1. Selection of products in the basket

2. Identification (customer account or guest checkout)

3. Choice of delivery and payment method

4. Review of order summary

5. Validation and payment

6. Receipt of an order confirmation email

Formation of the contract. The contract of sale is formed at the moment we send you the dispatch confirmation email. Before this point, we reserve the right to refuse or cancel an order for legitimate reasons, including:

• Reasonable suspicion of fraud

• Obvious error in price or product description

• Quantities ordered that are clearly unusual (commercial orders not identified as such)

• History of unpaid orders

• Product unavailability

In such cases, we will refund in full any payment already made.

Article 5 — Payment

Payment is made at the time of ordering through the payment methods offered on the Site (credit/debit cards, PayPal, etc.). Payment data is processed securely by our payment providers and is never retained by us.

Article 6 — Delivery

The terms, timeframes, and costs of delivery are set out in our Shipping Policy, which forms an integral part of these Terms.

Article 7 — Right to Cancel and Returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within 14 days of receiving your order. The terms of exercise of this right, together with our extended commercial return policy, are set out in our Returns and Refund Policy, which forms an integral part of these Terms.

Article 8 — Statutory Rights Under the Consumer Rights Act 2015

All products supplied are subject to the protections of the Consumer Rights Act 2015: they must be of satisfactory quality, fit for purpose, and as described.

In particular, you benefit from:

• The short-term right to reject faulty goods within 30 days of delivery for a full refund;

• The right to repair or replacement after 30 days;

• The right to a price reduction or final rejection if repair or replacement fails;

• A period of up to 6 years to bring a claim (5 years in Scotland) if you can show the fault was present at delivery.

For the detailed procedure, see our Returns and Refund Policy.

Article 9 — Customer Account

Creating a customer account is optional. You agree to provide accurate information and keep it up to date. You are responsible for the confidentiality of your login credentials.

We may suspend or delete an account in case of serious violation of these Terms, after notifying you, except in cases of urgency (fraud, security).

Article 10 — Intellectual Property

All elements of the Site (text, images, trade marks, logos, design) are protected by copyright and intellectual property rights. Any reproduction, representation, or exploitation, in whole or in part, without our prior written authorisation, is prohibited.

Article 11 — User Content

If you submit reviews, suggestions, photographs, or comments (for example, through a product review), you grant us a non-exclusive, royalty-free, worldwide licence to use such content for purposes of communication relating to our products (publication on the Site, social media, commercial communications), in compliance with the author's moral rights.

You warrant that you hold the necessary rights to such content and that it does not infringe the rights of third parties.

Article 12 — Personal Data

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is accessible at any time on the Site.

Article 13 — Prohibited Uses

It is forbidden to use the Site for:

• Any illegal or fraudulent activity;

• Infringement of third-party rights (copyright, trade marks, privacy);

• Transmission of viruses, malware, or destructive code;

• Collecting other users' personal data without their consent;

• Sending spam or unsolicited communications;

• Attempting unauthorised access to our systems or user accounts;

• Using automated tools (bots, scrapers) without our prior authorisation.

In case of breach, we reserve the right to suspend access to the Site and to take any appropriate legal action.

Article 14 — Links to Third-Party Sites

Our Site may contain links to third-party sites. These links are provided for information; we do not control their content and cannot be held responsible for the information, products, or services they offer.

Article 15 — Liability

We commit to providing a Site and products that comply with their description and applicable law.

We remain fully liable in the cases provided for by law, including:

• For the statutory rights granted to consumers under the Consumer Rights Act 2015;

• For personal injury caused by a defect in our products;

• In case of fraud or gross negligence;

• More generally, in all cases where the law prohibits the exclusion or limitation of liability towards consumers.

To the extent permitted by law, our liability for indirect losses (loss of profits, loss of opportunity, etc.) arising from use of the Site is excluded, save for the cases mentioned above.

The Site is provided "as is". While we make every effort to ensure its availability, we do not guarantee that it will operate without interruption or error.

Article 16 — Force Majeure

Neither party will be liable for non-performance of its obligations in cases of force majeure as defined under English law (natural disasters, pandemics, large-scale strikes, governmental restrictions, etc.).

Article 17 — Complaints and Dispute Resolution

For any complaint, please contact us first at esodrops@gmail.com. We commit to responding promptly and seeking an amicable solution.

If we are unable to resolve the dispute directly, you may obtain free impartial advice from the Citizens Advice consumer service (https://www.citizensadvice.org.uk/consumer) or pursue your claim through the small claims track of the County Court (or Sheriff Court in Scotland).

We are not currently signed up to any specific Alternative Dispute Resolution (ADR) scheme.

Article 18 — Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

As a consumer, you retain the benefit of any mandatory consumer protection rules of your country of residence within the United Kingdom (England and Wales, Scotland, or Northern Ireland), where these offer protection beyond what is set out here.

In case of dispute, you may bring proceedings before the courts of your place of residence or the courts of England and Wales, at your choice.

Article 19 — Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent court, that provision shall be deemed not written, without affecting the validity of the other provisions, which shall remain in force.

Article 20 — Modifications to the Terms

We reserve the right to modify these Terms at any time. The Terms applicable to your order are those in effect at the time of validation. The latest version is always available on this page, with the update date shown at the top.

Article 21 — Entire Agreement

These Terms, together with the Returns and Refund Policy, the Shipping Policy, and the Privacy Policy, constitute the entire agreement between you and Esovix. In case of inconsistency between these documents, these Terms prevail, save for mandatory legal provisions.

Article 22 — Language

These Terms are drafted in English. Any translation provided is for information purposes; the English version prevails.

Article 23 — Contact

Esovix

Email: esodrops@gmail.com

PRIVACY POLICY

Last updated: June 2026

This Privacy Policy explains how Esovix ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Esovix

Email: esodrops@gmail.com

We are the data controller responsible for your personal data within the meaning of the UK GDPR.

2. What Data We Collect

We collect the following categories of personal data:

• Identification data: name, email address, telephone number, delivery and billing address

• Order and payment data: products ordered, purchase history, amounts, payment method (full payment details are processed directly by our payment providers and are not retained by us)

• Account data: username, encrypted password, preferences, language

• Technical and navigation data: IP address, browser type, operating system, pages visited, duration of visits, traffic source

• Communication data: correspondence by email, contact forms, conversations with customer service

• Cookies and similar identifiers: see the Cookies section

We do not process any special category data (health, ethnicity, opinions, etc.) and we do not knowingly collect data from anyone under 16 years of age.

3. Why We Use Your Data and on What Legal Basis

Purpose

Legal basis

Processing and delivering your order, managing your customer account

Performance of contract — UK GDPR Art. 6(1)(b)

Customer service, handling complaints and returns

Performance of contract — UK GDPR Art. 6(1)(b)

Accounting, tax, and legal obligations

Legal obligation — UK GDPR Art. 6(1)(c)

Fraud prevention and site security

Legitimate interests — UK GDPR Art. 6(1)(f)

Site improvement and analytics

Legitimate interests — UK GDPR Art. 6(1)(f)

Direct marketing (promotional emails, newsletters)

Consent — UK GDPR Art. 6(1)(a)

Non-essential cookies (advertising, analytics)

Consent — PECR + UK GDPR Art. 6(1)(a)

4. Who We Share Your Data With

We share your data only with the following categories of recipients, and only to the extent necessary:

• E-commerce platform and hosting: Shopify Inc. (site hosting, order management)

• Payment providers: PayPal (Europe) S.à r.l. and Shopify Payments — who process your payment data directly under their own privacy policies

• Carriers and delivery services: depending on your order

• Marketing and communication tools: only with your consent (email marketing, advertising retargeting where applicable)

• Public authorities: only when required by law (judicial requests, tax obligations, etc.)

• In case of business merger or acquisition: your data would be transferred under the same protections set out in this policy

We never sell your personal data to third parties.

5. How Long We Keep Your Data

Category of data

Retention period

Order and billing data

6 years after the order (UK accounting and tax obligations)

Customer account data

For the lifetime of the account + 3 years after last activity

Marketing prospect data (consent-based)

Until consent is withdrawn, or 3 years after last contact

Cookies

As set out in our Cookie Policy (maximum 13 months for non-essential cookies)

Navigation data (technical logs)

Maximum 12 months

Customer service correspondence

3 years after last interaction

Beyond these periods, your data is deleted or anonymised.

6. Cookies

Our site uses cookies to ensure proper functioning, analyse traffic, and — subject to your consent — provide personalised content. You can review and manage your preferences at any time through our cookie banner or your browser settings.

For further details, please consult our dedicated Cookie Policy [link to be added].

7. International Data Transfers

Some of our service providers may process your data outside the United Kingdom. Where that happens, we put in place appropriate safeguards required by the UK GDPR (for example, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses).

You may request a copy of these safeguards by contacting us at esodrops@gmail.com.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure, or destruction: encryption of transmissions (HTTPS/TLS), access controls, regular backups, and selection of UK GDPR-compliant partners.

9. Automated Decision-Making

We do not use any fully automated decision-making process that produces legal effects on you. Some fraud-prevention tools (used for example by Shopify or PayPal) may carry out automated risk assessments; in that case, you may contact us to request a human review.

10. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access to your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten"), under certain conditions

• Right to restriction of processing

• Right to object to processing based on legitimate interests

• Absolute right to object to direct marketing (UK GDPR Art. 21(2)) — you may at any time object to receiving commercial communications, without needing to justify your request

• Right to data portability

• Right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise these rights, send your request to esodrops@gmail.com. We may ask you for proof of identity before processing your request and will respond within one month.

11. Complaints

If you believe we are not respecting your rights, you may lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Phone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

We encourage you to contact us first so that we can try to resolve any issue directly.

12. Changes to This Policy

This policy may be updated to reflect legal or operational changes. The date of last update is shown at the top of this page. We invite you to consult it regularly.

13. Contact

For any question regarding this Privacy Policy:

• Email: esodrops@gmail.com